FAQ
What is Pleasant Inspired Apparel?
Pleasant Inspired Apparel is a faith-based clothing brand that offers stylish and uplifting clothing designed to inspire hope, trust, and reliance on God's provision.
Do you have a physical store?
We are an online-only business. The best way to reach us is by email at contact@pleasantinspiredapparel.com.
How does checkout work?
Add your items to your cart, enter your shipping and payment details at checkout, and place your order. We’ll email your order confirmation and send tracking information when your order ships.
What is the production and delivery time?
Our current production and delivery time is approximately 7–10 business days. You’ll receive a tracking number once your order ships. If you have questions, email us at contact@pleasantinspiredapparel.com.
What's your refund policy?
Refunds to the original form of payment are available only if your order is canceled by Pleasant Inspired Apparel, one or more items in your order are sold out, or an item you receive is damaged, defective, or incorrect.
- Your order is canceled by Pleasant Inspired Apparel
- One or more items in your order are sold out
- An item you receive is damaged, defective, or incorrect
Please note that it may take up to 15 business days for the refund amount to be posted to your account, depending on your financial institution. If you used a gift card to make the purchase, the funds will be issued back to your gift card immediately. If you have questions about a refund, please email us.
Can I cancel my order?
We understand that circumstances can change. If you wish to cancel your order, we will do our best to accommodate your request. However, as we create all items on demand, we can only cancel an order within 24 hours of it being processed. If your order is already in active processing or has been shipped, we won't be able to cancel it.
Do you accept returns or offer size exchanges?
Because our items are printed on demand, we do not accept returns. Size exchanges may be available; if an exchange is arranged, you are responsible for the shipping costs. Please review the size chart carefully before ordering. Contact us before mailing anything, using the Contact menu on our website or emailing contact@pleasantinspiredapparel.com.
Do you offer rush delivery options?
Unfortunately, we do not offer rush delivery options at this time. However, we strive to process all orders as quickly as possible and in the order they are received. If you have any concerns or special circumstances regarding your order, please feel free to contact us and we'll do our best to accommodate your needs.
What size should I order?
Our apparel is unisex sizing, which means it is designed to fit both men and women. We recommend checking our size chart to determine the best fit for you.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. In addition, we also accept Klarna, PayPal, Google Pay, Apple Pay, and Shop Pay.
Where is my order confirmation email?
Once an order is placed, a confirmation email is sent immediately to the email address provided at checkout. If you don't see it in your inbox or spam folder, it's possible that your email address was misspelled or that the email was filtered out by your email provider. If you're unable to locate your confirmation email, please email us at contact@pleasantinspiredapparel.com with the name on your order and we'll be happy to assist you.
Can you apply my discount code to my existing order if I forgot to add?
If you forgot to apply your discount code during checkout and your order hasn't been processed yet, please contact us immediately at contact@pleasantinspiredapparel.com with your order number and discount code. We will do our best to apply the discount to your order if it is still possible.
What should I do if I receive a defective or incorrect product?
We're sorry if you received a defective or incorrect product. To resolve this, email us at contact@pleasantinspiredapparel.com with your order number and a detailed description of the issue, including any relevant pictures, within 30 days of receiving your order. We will work to correct the error as quickly as possible.
What should I do if my order is returned to sender?
If your order was returned to us due to an incorrect shipping address or missing unit number, please email us at contact@pleasantinspiredapparel.com with your order number and correct shipping address. We will confirm the address and reship your order. Please note that a reshipping fee of $6.95 will apply to reshipments to a different address.